Last updated: June 18, 2026
This is a starting template. Confirm the carriers, rates, and timeframes you actually use and replace any highlighted [detail] before publishing.
Order processing
Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). During busy periods or promotions, processing may take a little longer; we'll keep you posted if so.
Shipping methods & rates
- Standard shipping within the United States: [your rate, e.g. $5.95 or Free over $X].
- Estimated delivery: typically 3–7 business days after your order ships.
- Exact options and costs are shown at checkout based on your address.
Tracking
Once your order ships, we'll email you a tracking number so you can follow it to your door. Please allow up to 24–48 hours for tracking to begin updating.
Shipping addresses
Please double-check your shipping address at checkout. We're not able to reroute packages once they've shipped, and we aren't responsible for orders sent to an incorrectly entered address. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment (additional shipping may apply).
International shipping
[State whether you ship internationally. If you do, note that the customer is responsible for any customs duties, taxes, and import fees, and that delivery times vary by destination.]
Lost, delayed, or damaged packages
If your tracking shows delivered but you can't find your package, please check with neighbors and your local carrier first. If an order arrives damaged, contact us within 7 days of delivery with photos and we'll make it right. See our Refund & Returns Policy for details.
Questions
Need help with shipping or tracking? Email [email protected] or use our Contact page.