Last updated: June 18, 2026
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We want you to love your collectible. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund, subject to the terms below.
Eligibility
- The return is requested within 30 days of the delivery date.
- The item is in its original, unused condition and original packaging/capsule.
- You can provide proof of purchase (order number or receipt).
How to start a return
- Email [email protected] with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and a return address.
- Pack the item securely and ship it back. We recommend a tracked service — you are responsible for the item until it reaches us.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the credit to appear.
Return shipping costs
Unless your item arrived damaged, defective, or incorrect, return shipping is the customer's responsibility, and original shipping charges (if any) are non-refundable. [State your restocking-fee policy here, or remove if none.]
Damaged, defective, or wrong items
If your order arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right with a free replacement or a full refund, including any shipping you paid.
Non-returnable items
- Items returned more than 30 days after delivery.
- Items not in original, resalable condition, or missing their capsule/packaging.
- Free or promotional items, and gift-card purchases (if offered).
Order cancellations
Need to cancel? Contact us as soon as possible. We can usually cancel an order before it ships. Once an order has shipped, it falls under the return process above.
Questions
We're happy to help — email [email protected] or use our Contact page.